Watches and Jewels

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Returns Information


If you are not satisfied with your purchase, you may return it within 7 days of ship date for a full refund of your purchase price, minus shipping*, handling, gift packaging, or other charges. Please note that the merchandise must be undamaged and in ?new and unused? condition (defined below) to be acceptable for refund or exchange. Special orders are not returnable. Refunds will be in the original form of payment, except for wire transfers which will be refunded via company cheque.

The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honoured.

You must obtain a Return for Inspection (RFI) number from Watch & Jewels before returning merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Services by calling 0701 003 8888 or e-mail us
All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. ?New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Watch & Jewels is not responsible for merchandise that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service on 0701 003 8888 or e-mail us for further clarification.

****If you receive damaged or incorrect merchandise, contact a Customer Service Specialist no later than2 business days after receipt on 0701 003 8888.